Symon or a Symon authorized third-party integrator will, in the majority of cases, install the newly purchased visual communications solution. The installation process will be supervised by a Symon Business Application Engineer (BAE) who is familiar with your site based upon the associated requirements defined in the Design phase of the purchase process. Symon’s BAE will create a formal implementation plan and then work in collaboration with the customer’s central point of contact to ensure that the installation process will go smoothly and cause as little disruption to the daily operations as possible.
The key activities performed in the Installation phase are as follows:
- Ordering hardware, software and associated services
- Planning acquisition of resources and scheduling the actual installation
- Loading and configuring SES onto the server hardware for completion on-site
- Configuring and installing server hardware in the venue’s designated equipment room
- Installing displays, cabinetry (if applicable) and media players in the designated locations
- Interconnecting the server and media players into the property’s network
- Installing and configuring the Design Studio software on a designated PC
- Testing the installation of the hardware and software
- Loading content developed in the Creative process
- Providing user training as set forth in the Content Administration Process
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