Director of Solutions Engineering
Ammar Asref has been with Symon since 1997 and is responsible for sales engineering and pre-sales support throughout the Americas. Prior to assuming his current responsibilities, Ammar was the Director of Client Service at Symon, with responsibility for technical support escalations and overall quality improvements in the client services operations and the customer experience.
Director of Professional Services
Rod Tate began his career with Symon in 1995. As Director of Professional Services, Rod provides oversight and leadership for Symon Solutions implementation services, integration development, training, project management, and associated consulting. An important key role, Rod is the technical interface to all vendors working with Symon as technology partners. This includes working directly with providers on life cycles, being aware of new platforms that need to be considered, certifications, and much more. Rod is also an important resource and key player in resolving escalations globally.
Director of Client Services, Content Services and Total Quality Management
Brett Goldfarb has been with Symon since 1994 and is responsible for second tier technical support, end user documentation, OnTarget Content Services and Managed Services offerings.
Director of Sales Operations
Jeff Comstock joined Symon in 1999 and is responsible for improvement of the overall productivity, effectiveness and results of the Symon North American Sales team. Jeff also is responsible for managing Symon Direct, the inside sales team for Symon, and managing all of Symon’s North American tradeshows.
Director of SymonCare Technical Support
Aleksandra Rosen joined Symon in July 2000 and is responsible for managing the SymonCare Level 1 Technical Support team. She is a member of Symon's Total Quality Management (TQM) committee, Symon’s initiative to improve the customer experience across all touch points. Aleksandra also has software licensing process responsibility.
Manager of Creative Services
Tony Bridgeman joined Symon in 2007 and is responsible for the Creative Services department for all market segments in North America. Tony and his staff have created stunning visual presentations for AT&T, Verizon Wireless, Hilton and Hyatt hotels and for many other Fortune 500 companies.
Manager of Administration
Pat Moreno joined Symon in 2003 and is responsible for organizing and coordinating office procedures and supporting the CEO and CFO. She manages daily office operations and supervises the administration staff as well as supporting company payroll, 401K plan, corporate travel for North America and many other administrative duties.